Coaching culture
Weekly calibrations, call libraries, and leaders who still listen to contacts.
Join the squad
Build a career where coaching, craft, and brand pride meet.
Rapid Squad invests in people who treat every customer moment like it carries a P&L. Wear the logo. Own the outcome.
Culture
How it feels to work at Rapid Squad
Growth programs
Paths from agent → SME → team lead → operations, with paid skill tracks.
Brand pride
Professional Rapid Squad uniforms, modern floors, and tools that respect your focus.
Open roles
Current opportunities
Inbound Customer Support Specialist
Deliver Rapid Squad CX across insurance and e-commerce programs with quality-first habits.
Technical Support Analyst (Tier 1–2)
Triage and resolve technical tickets with clear documentation and calm customer communication.
Sales Development / Telemarketing Associate
Run compliant outreach for Medicare, insurance, and home-services campaigns with CRM discipline.
Workforce & Quality Coach
Coach Rapid Squad agents, run calibrations, and protect SLAs across pods.